Welcome to eCustomer Service World (ECSW)

elcome to IIR’s Customer-Centric Suite of Offerings designed to support your personal growth and professional development needs to help you achieve more. We’ve created your “home” for quick and easy navigation - where you can easily find the information you need all together in one place. We update the information frequently so please visit us regularly. IIR is proud and honored to be a partner in your industry. We hope you will continue to try us, return to us and recommend us. Any comments can reach us at customers1st@iirusa.com.

FEATURED CONTENT

Events

NACCM Customers 1st – formerly the North American Conference on Customer Management - November 2009
The flagship customer event with covering everything customer strategy under one roof. Hear new and next customer-focused practices that will lead your organization into the next era of customer-centricity. Discover how to strengthen your customer relationships for a profitable, sustainable future.

Linkage Strategies
Customer Feedback & Action Planning for Profitable Results. Drive Loyalty in Times of Big Change.

Community 2.0 Conference
Harness the power of community to build consumer advocates, drive smarter brand descisions & propel business growth

Customer UNinterrupted
THE event that pushes you to build lasting connections, exceed consumer expectations & create memorable customer experiences

The Customer Self Service Conference
Create seam-less experiences through technology. Generate opportunities. Build Loyalty. Deliver Consistency.

Voice of the YOUR Customer
Whether you are new to the VoC process or are a seasoned alumnus, this event provides the dos and don’ts through innovative case studies and receptive conversations.